Shisha Charcoal Supplier collects only the details you choose to send us: your name, email address, destination country, cargo notes, and message, submitted through our inquiry form, WhatsApp, or email. Juara Holding Group processes that data solely to answer your charcoal inquiry, under Indonesia’s Law 27 of 2022 on Personal Data Protection, with GDPR awareness for visitors from the EEA and UK.
This policy took effect on 1 January 2026 and was last reviewed in July 2026. It applies to shishacharcoalsupplier.com and to every inquiry route we operate: the on-site form, WhatsApp, and email.
Who Controls Your Data?
Shisha Charcoal Supplier is operated by Juara Holding Group, an Indonesian group operating from Bali across Indonesia since 2015. Juara Holding Group acts as the data controller for all personal data collected through this website.
We are a supplier and export business-development desk for Indonesian coconut-shell shisha charcoal. We are not a data broker, we do not sell mailing lists, and we do not run advertising retargeting on this site. The only reason we collect personal data is to respond to buyers who contact us about charcoal cubes, private-label programs, samples, and container shipments.
For any privacy question, write to bd@juaraholding.com or message WhatsApp +62 811-3941-4563.
What Data Do We Collect?
We collect data in three ways, and in every case you supply it yourself. We do not buy data about you, and we do not scrape it from other sources.
Our inquiry form asks for the following fields:
| Form field | What it holds | Required? |
|---|---|---|
| csh_qf | Quick note on what you need (quote, sample, private label) | Optional |
| csh_name | Your name or company contact name | Yes |
| csh_email | Your business email address | Yes |
| csh_dest | Destination country or port for the cargo | Optional |
| csh_cargo | Cargo details such as cube size, volume, container type | Optional |
| csh_msg | Your free-text message | Optional |
When you message us on WhatsApp at +62 811-3941-4563, we receive your phone number, profile name, and message content. WhatsApp is operated by Meta Platforms and applies its own privacy terms to message transmission; our team handles only what arrives in the business inbox.
When you email bd@juaraholding.com, we receive your email address, name, and whatever you write, including attachments such as label artwork or spec requirements for private-label projects.
We also keep standard server logs (IP address, browser type, pages visited, timestamps) for security and uptime monitoring. Logs are retained briefly and never merged with your inquiry data for profiling.
Why Do We Process Your Data?
We use inquiry data for a short, honest list of purposes:
- Answering your inquiry with specifications, typical lab-report ranges, indicative pricing, and lead times
- Preparing written quotations, proforma invoices, and sample or shipment arrangements you request
- Coordinating logistics details you supply, such as destination port and container preference
- Keeping the basic commercial records that Indonesian tax and export rules require us to hold
- Protecting the website against spam, fraud, and abuse
Under Indonesia’s Law 27 of 2022 and, where it applies, the GDPR, our legal bases are your consent (you chose to contact us), steps taken prior to a contract (quoting and sampling), legal obligation (export and tax records), and legitimate interest (site security).
We do not use your data for automated decision-making, credit scoring, or advertising audiences. If you ask for a quote, you get a quote, not a drip campaign. Follow-up messages stay connected to the inquiry you opened, and you can end the conversation at any time by saying so.
Which Laws Apply to This Website?
Indonesia’s Law 27 of 2022 on Personal Data Protection (UU PDP), fully in force since October 2024, is the primary law governing our processing, because Juara Holding Group is based in Indonesia and inquiry data is handled here. UU PDP requires a lawful basis for processing, purpose limitation, security measures, and breach notification, and it grants data subjects enforceable rights over their information.
Many of our buyers sit in the EU, UK, and GCC. If you contact us from the EEA or UK, we treat your data with GDPR principles in mind: we collect the minimum needed to quote your cargo, we tell you plainly what we do with it, and we honor access and deletion requests regardless of where you live. Sending an inquiry means your data is transferred to and processed in Indonesia; we protect it under the standards described in this policy.
How Long Do We Keep Inquiry Data?
We keep personal data only as long as its purpose requires:
- Inquiries that never become orders: deleted or anonymized within 24 months of the last contact
- Quotations and commercial correspondence tied to shipments: retained for the period Indonesian tax and export regulations require, typically up to 10 years for transaction records
- Server logs: rotated on a short cycle, normally within 90 days
- WhatsApp threads: pruned periodically once an inquiry is closed
You can request earlier deletion at any time, except where a legal retention duty applies to completed transactions.
Who Do We Share Data With?
We share personal data only where the work demands it, and never for payment:
- Freight forwarders, surveyors, and shipping lines, when you ask us to arrange or document a shipment
- Our hosting and email providers, which store data on our behalf under their own security terms
- Indonesian authorities, banks, or customs bodies, where export documentation legally requires it
We never sell, rent, or trade your personal data. We do not publish buyer names, destinations, or volumes as marketing material without written permission.
What Are Your Rights?
Under UU PDP, and consistent with GDPR expectations, you can exercise the following rights:
| Right | What it means in practice |
|---|---|
| Access | Ask what personal data we hold about you |
| Correction | Fix inaccurate or outdated details |
| Deletion | Have inquiry data erased where no legal duty blocks it |
| Withdrawal | Withdraw consent and stop further contact |
| Objection | Object to a specific use of your data |
| Complaint | Raise the matter with the Indonesian data protection authority |
To exercise any right, email bd@juaraholding.com with the subject line “Privacy Request” or message WhatsApp +62 811-3941-4563. Include the email address or phone number you originally used so we can locate your records. We answer within 14 days and never charge a fee for a first request.
Does This Policy Cover Quotes and Orders?
A short honesty note belongs here, because privacy and commercial trust travel together. Figures on this site, including the indicative FOB band of USD 1,000-1,600 per metric ton for premium cube grades as of 2026, are indicative, grade and volume dependent; only a written quote confirms price. Specification figures such as ash content and burn time are typical lab-report ranges observed across production lots, not guarantees for any specific shipment. Nothing on this website forms a contract; contracts arise only from signed written agreements between you and Juara Holding Group. This page governs personal data handling; your commercial terms live in the quotation documents we issue.
How Do You Contact Us About Privacy?
Direct every privacy question, correction, or deletion request to the Juara Holding Group BD desk: WhatsApp +62 811-3941-4563 or bd@juaraholding.com. If we ever materially change this policy, we will update this page and revise the review date shown at the top, so a quick glance tells you whether anything moved since your last visit.